Contact

Here at secret love joy we are passionate about both our products and our customers. We strive to deliver an exceptional customer service at all times, and provide an experience we would expect to receive ourselves. We are here to help, provide you with more information, and answer any questions you may have. We aim to respond within an hour to all enquiries.

 

VISIT US

 Arch View House, Unit 1, Mirage Centre, First Way, Wembley, London HA9 0JD , UK

CALL US

 +44 (0) 203 6371701

 

CONTACT US NOW

True to our name you can be confident your secret is safe with us

Our discreet packaging is always plain and non-branded so your neighbours and post-delivery person will be none the wiser.  Your order transaction will appear as SLJ on your bank statement so there will be no raised eyebrows from your bank manager either. However if you feel as delighted with our products and service as we anticipate you may well wish to share your secret with others of your choosing! Shout from the rooftops if you feel like it but we won’t!

Discreet billing

We understand that you may not want the word Secret LoveJoy displayed on your credit or debit card statement.

The entry on your card statement will NOT mention Secret Lovejoy and will be labelled as SLJ.

100% customer satisfaction – 28 Day hassle free returns – 30 days exchange policy

*Faulty items can be returned to us for a refund or exchange up to 30 days from the purchase date.

Our aim at Secret Love Joy is to provide our customers with 100% satisfaction every step of the way, to ensure all of our customers have an enjoyable shopping experience with us.

RETURNS POLICY SUMMARY
  • You can cancel an order within 28 days for a full refund, You can exchange products up to 30 days after purchase as long as your products are unused, and unopened.
  • If you have ordered something in error, or decide that you don’t want it, you may return it to us at your expense for a refund or replacement within 28
  • You may return unwanted items to us within 30 days for an exchange. All items must be unused, unworn and unopened.
  • For hygiene reasons, we will under no circumstances accept returns of any product if they have been opened and or used. Unless the returned item(s) are faulty, you have to send them back to us at your own expense. We will only issue a full refund if the product is found to be fa
  • Shipping charges can be applied

FREE DELIVERY across the United Kingdom. Standard & recorded deliveries available

WHAT ARE YOUR DELIVERY OPTIONS AND COST?
At Secret Love Joy, we do our utmost to try and ensure your delivery arrives on time, every time and guarantee that it arrives in plain discreet packaging.

We are a partner of Royal Mail Tracked Delivery, Royal Mail Special Delivery plus other courier associates.

We will notify you by email once your order has been dispatched.

DELIVERY COSTS AND OPTIONS: UNITED KINGDOM
Service Delivered Cost Free if you spend
Free Delivery 4-5 Working days Free Free
Royal Mail 48 2-3 Working days £1.99 £29.69
Royal Mail Tracked 48 – Tracked to Your Door 2-3 Working days £3.95 £29.69
Royal Mail Tracked 24 – Mostly Next Day 1-2 Working days £4.95 £49.69
Royal Mail Special Delivery – Guaranteed 1-2 Working days £5.95 £69.69
What if your order doesn’t arrive when you expect?

If your delivery is more than 6 working days overdue, please contact us and we will deal with the query immediately. There’s nothing more frustrating than not know where something is when you have paid for it.

Track your order instantly and get updates of your delivery

How Do I Track My Order?

The tracking code for your order is shown in the email we sent you when we dispatched your order.

The email is from Customer Care and has the subject line Your secret lovejoy order has been dispatched.

The tracking code in the email links to the website of the postal service that will deliver your order.

Use the below form to track your order now

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

*order ID of purchase and billing email is required to track the order

Before you start

Before you make a plunge, pause for a moment to inspect the toy. Ensure there’s no cracks that could harm fragile tissue or harbor microbes. Turn it on and ensure the batteries are solid or the charge is later – there’s nothing more awful than getting part of the way through a session to have your most loved vibrator suddenly stop working. Ensure there’s no stains

Wash your toys after every use

That is correct, regardless of whether you’re just using it on yourself and not sharing with anyone. Toys that are washed each time last longer. That, and if an unwashed toy is put away with different toys, it can contaminate them.

Do not to submerge any battery-powered toys in water to wash.

If your toy has batteries, connects to the outlet, or buzzes in any capacity, you need to play it safe. Wiping it down with a warm, cleanser washcloth is all you have to do.

Non-porous toys

  • Silicone: Wash with soap and water or place it in the top rack of your dishwasher. You can also put it in boiling water for 10 minutes to disinfect it.
  • Glass: Wash with soap and water, and don’t expose it to extreme temperatures (like in the dishwasher), to avoid warping.
  • Pyrex: Pyrex is basically heat-resistant glass, so it can be boiled, put in the dishwasher, or washed by hand.
  • Stainless steel: Boil for 10 minutes, soak in bleach and water (then make sure to RINSE THOROUGHLY), or wash in the dishwasher.

Porous toys

Porous materials include hard plastic, cyberskin, nylon, neoprene, jelly rubber, vinyl and soft vinyl, acrylic, elastomer, and leather.

Porous materials are prone to warping and more sensitive to temperature, so most should be washed the same way: with soap and warm water, either in the sink or with a soapy washcloth. Nylon toys are the exception, which can be machine washed. Using a condom with your Porous toys will help them last longer and stay hygenic.

The life of your toy

Unfortunately, even the best sex toys don’t survive forever. If the motor gets louder, it’s an indication that the toy is getting to the end or if the charge isn’t lasting as long. Likewise pay special mind to creases falling apart or scars in your silicone toys, since that shows it’s no longer nonporous.

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