Delivery

WHAT ARE YOUR DELIVERY OPTIONS AND COST?At Secret Love Joy, we do our utmost to try and ensure your delivery arrives on time, every time and guarantee that it arrives in plain discreet packaging.

We are a partner of Royal Mail Tracked Delivery, Royal Mail Special Delivery plus other courier associates.

We will notify you by email once your order has been dispatched.

DELIVERY COSTS AND OPTIONS: UNITED KINGDOM
Service Delivered Cost Free if you spend
Free Delivery 4-5 Working days Free Free
Royal Mail 48 2-3 Working days £1.99 £29.69
Royal Mail Tracked 48 – Tracked to Your Door 2-3 Working days £3.95 £29.69
Royal Mail Tracked 24 – Mostly Next Day 1-2 Working days £4.95 £49.69
Royal Mail Special Delivery – Guaranteed 1-2 Working days £5.95 £69.69
TRACKED DELIVERY TO YOUR DOOR OR NEAREST POST OFFICE

For total peace of mind, all UK orders are sent with tracking to your door. You can track your order on the Royal Mail website with the tracking code we automatically send to you. You can also enter a Safe place where the postman or postwoman will leave your parcel if you’re not in.

Not sure if you will be in to receive your delivery? You can have your order delivered to your nearest Post Office at no extra charge. Find out more about this Royal Mail Local Collect service.

For added peace of mind If you are not home when your delivery arrives Royal Mail will leave a card informing you of the local depot holding your package you then have 7 days to collect it, after this period the package will be returned to us.

Royal Mail Mondays to Fridays (except public and bank holidays), however there are some postcodes that Royal Mail can only guarantee later delivery dates.

DISCREET BILLING AND PACKAGING                         

Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. The name Secret Lovejoy will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of our outer packaging. Your credit or debit card statement will show only the name ‘SLJ Ltd’. Any parcels you receive from us will include a small returns address label with our ‘SLJ Ltd’ headquarters on.

FINAL ORDER CUT OF TIME

Items ordered before 2pm will be dispatched same day. Any item ordered after the stated cut off time will be dispatched for the next working day

Always Discreet Packaging & Free UK delivery options available please choose your preferred method at checkout

Our SLJ prices will give you an amazing value and you get your free UK delivery option with all your orders

Your delivery is dispatched in plain boxes and envelopes so nobody will ever know what is inside it

YOUR CHOICE ON DELIVERY OPTIONS

When you check out, you can choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

Orders placed for delivery to countries not listed will be cancelled and payment refunded.

WHAT HAPPENS IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you’re out when the parcel arrives, your post person or courier will leave a card telling you where you to pick up your discreetly packaged order.

If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.

If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

What if your order doesn’t arrive when you expect?

If your delivery is more than 6 working days overdue, please contact us and we will deal with the query immediately. There’s nothing more frustrating than not know where something is when you have paid for it.

Remember, SLJ are here to serve you.

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