Order Tracking

How Do I Track My Order?

The tracking code for your order is shown in the email we sent you when we dispatched your order.

The email is from Customer Care and has the subject line Your secret lovejoy order has been dispatched.

The tracking code in the email links to the website of the postal service that will deliver your order.

Clicking this link will take you to a web page where you can track the status of your order.

I can’t find the email – what should I do?

If you can’t find the email in your inbox, please try checking your spam folder.

If the email has disappeared completely, you can also find the tracking code in your secretlovjoy account, if you have one.

Royal Mail tracked services successfully deliver in one or two days for 95% of all orders. Sometimes you may have to wait an extra day for your parcel to arrive.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


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