Shopping with Secret Lovejoy is secure, quick and easy. All our parcels are packaged discreetly and with care and in 95% of cases are dispatched on the same day you order (for orders before 3pm London time). If you can’t find your answer below feel free to get in touch via phone, email or live chat and we will get you some answers asap.

Packaging and Delivery

What you can expect from our discreet packaging and quick delivery.

Returns and refunds

Everything you need to know about our easy returns policy.

Points and rewards

Get rewarded for shopping at Secret Lovejoy. It’s like airline miles but way more fun.

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