Terms & Conditions

This website is owned and operated by Secret Love Joy Ltd. Secret Love Joy Ltd is a company registered in England and Wales (company registration number 10037386) whose registered office is at Mirage Center, Building 1, First Way, Wembley, HA9 0JD.

This page (together with our Privacy Policy, Returns Policy and Delivery Policy will give you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.

We amend and update the terms from time to time. Each time you wish to order products, please check these terms to ensure you understand and agree to the terms which will apply at that time.

AGE OF CONSENT

By placing an order at Secret Love Joy, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

DATA PROTECTION

Secret Love Joy Limited is compliant with the Data Protection Act. We only use your personal information in accordance with our Privacy Policy. We will not pass on your details to any third party without your prior consent.

These website terms and conditions were created using a terms and conditions template from Website Law.

CONTRACT FORMATION

All orders made by you through the Secret Love Joy website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

For the avoidance of doubt, no contract will exist between you and Secret Love Joy Limited for the sale by Secret Love Joy Limited to you of any product unless and until Secret Love Joy Limited sends you an e-mail confirming that it has dispatched your product.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or documents from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

YOU MUST NOT:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

CANCELLATION

You have the legal right to cancel orders within the appropriate legal time from placing them. To cancel a contract in accordance with your legal right to do so, you just need inform us and let us know that you have decided to cancel. Please see our Returns Policy for more information.

ACCEPTABLE USE AND COPYRIGHT

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

COPYRIGHT

Any material found within the pages of Secret Love Joy, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

LIMITED WARRANTIES

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

LIMITATIONS AND EXCLUSIONS OF  LIABILITY

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

BREACHES OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

VARIATION

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.

ASSIGNMENT

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

SEVERABILITY

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

DISCLAIMER

Secret Love Joy Limited provides the Secret Love Joy website ‘as is’ and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

In addition, Secret Love Joy Limited makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the Secret Love Joy website or the information or content included in this site.

This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.

USE OF SECRET LOVE JOY

In connection with the use of the Secret Love Joy website (including any orders of products), in no event will Secret Love Joy Limited be liable:

for losses that were not foreseeable to both parties when the contract was made

for losses that were not caused by any breach on the part of the supplier

for business losses and/or losses to non-consumers

We do not in any way exclude or limit our liability for:

(a) Death or personal injury caused by our negligence;

(b) Fraud or fraudulent misrepresentation;

(c) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and

(e) Defective products under the Consumer Protection Act 1987;

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

SUBMITTING REVIEWS, FORUM MESSAGES AND PHOTOGRAPHS TO SECRET LOVEJOY

When you submit a product review, forum message or photograph (“the Content”) to Secret Love Joy you assign us irrevocable non-exclusive royalty-free worldwide rights to publish the Content in any medium. You waive your right to be identified as the author of the work.

EXTERNAL WEBSITES

Secret Love Joy Limited is not responsible for the content of external websites linked from Secret Love Joy.

JURISDICTION

These Terms and Conditions are governed by the laws of England and Wales.

Secret Love Joy Limited reserves the right to amend these terms and conditions from time to time.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event outside Our Control (which means any act or event beyond our reasonable control).

IF AN EVENT OUTSIDE OUR CONTROL TAKES PLACE THAT AFFECTS THE PERFORMANCE OF OUR OBLIGATIONS UNDER A CONTRACT:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control. Where the Event outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event outside Our Control is over.

You may cancel a contract affected by an Event outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

ADDITIONAL TERMS

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

WHAT IS YOUR PRIVACY POLICY?

This policy covers the processing of all personal information by Secret Love Joy Limited (company number 10037386 whose registered address is at Bldg. 1, First Way, Wembley, HA9 0JD.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.

WE MAY COLLECT AND PROCESS THE FOLLOWING INFORMATION ABOUT YOU:

Information you give us. You may give us information by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in the Secret Love Joy Forum, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

THE FOLLOWING INFORMATION MAY BE COLLECTED, BUT WILL BE ANONYMISED AND WILL NOT CONTAIN ANY INFORMATION FROM WHICH YOU CAN BE IDENTIFIED:
  • Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
EMAILS

We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. We will never pass on your email address or personal information to a third party for marketing purposes. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery. You can unsubscribe any time.

PERSONAL INFORMATION YOU PROVIDE IS USED BY US ONLY FOR THE FOLLOWING PURPOSES:
  • To improve your shopping experience at our website
  • To process your order
  • With your permission, to notify you of products or special offers that may be of interest to you
DISCLOSURE OF YOUR INFORMATION

We may share your personal information with members of Secret Love Joy’s group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

If we sell or buy any business or assets, we may disclose such information to the prospective seller or buyer of such business or assets as may reasonably be required.

LINKS TO OTHER WEBSITES

Our site may contain links to other websites that are not owned or operated by us. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third-party web site for guidance on the operation, function and management of that web site. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

WHERE WE STORE YOUR INFORMATION

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

CHANGES TO THIS POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy and how they affect you.

YOUR RIGHTS

The Data Protection Act (the “Act”) has various provisions which ensure that any person who has access to your personal information must comply with strict rules.

THE ACT PROVIDES THE FOLLOWING PRINCIPLES, WHICH WE FOLLOW AT ALL TIMES:
  • We will process your data fairly and lawfully.
  • We will take appropriate technical and organisational measures to protect any personal data from any destruction, damage or loss.
  • We will obtain your data only for specified and lawful purposes, and shall not use it for any other purpose.
  • We will ensure that personal data held shall be adequate, relevant and not excessive in relation to the purpose for which it is held.
  • We will ensure that personal data shall be accurate and, where necessary, kept up to date.
  • We will ensure that personal data shall not be kept for longer than is necessary for that purpose.
  • We will ensure that personal data shall be processed in accordance with your rights under the Act.
  • We will not transfer your personal data outside the European Economic Area unless that country or territory ensures an adequate level of protection.

The Data Protection Act gives you the right to access and check information held about you. Should you wish we can provide you with all the information that we hold about you on payment of £15 for each request, which is to meet our costs in providing this information to you.

RESTRICTED ACCESS

Access to certain areas of our website is restricted.  We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

JURISDICTION

We control and operate our site from the UK (regardless of where hosting servers are located). All matters relating to the site are governed by the laws of England and Wales, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to the site shall be the courts of England and Wales. We do not warrant or imply that the Site or materials on it are appropriate for use outside of the EU. If you are located outside of the EU, you are solely responsible for compliance with any applicable local laws.

SEVERABILITY

If for any reason any part of this policy is found to void or unenforceable, it will be deemed severed from the remainder of the policy, which will continue in full force and effect.

CONTACT US

Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Secret Love Joy, at Bldg. 1, First Way, Wembley, HA9 0JD.

Alternatively, you can email us at customercare@SecretloveJoy.co.uk or through our “Contact Us” page.

 AFFILIATES – HOW TO EARN MONEY FROM YOUR WEBSITE

Secret Love Joy Ltd is a UK online adult retailer selling the widest range of sex toys, erotic gifts and sexual health products, as well as providing a wide range of buying advice and customer reviews.

SECRET LOVE JOY DELIVERS GREAT CONVERSIONS BY OFFERING CUSTOMERS:
  • FREE UK delivery when you spend just £29
  • 1 to 5 days delivery time
  • Returns – return any item, for any reason, for up to 14 days after you bought it!
  • Loads of sexy special offers that change regularly
  • Great advice, product reviews and videos to help you make your choice
  • Basics beginners sex toys, Bondage Boutique and much more
  • Discreet statements and secure ordering
  • All Secret Love Joy parcels are sent in plain packaging
SECRET LOVE JOY RETURNS

14 days returns. Return anything for any reason for up to a 14 days after you bought it. We’ll give you a replacement or a full refund.

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